How to use Norton Power Eraser to fix error “8504,104″ appears on Norton 2012 product

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Step 1: Download and run Norton Power Eraser

1. Download Norton Power Eraser: Link Mediafire, Link Box.net, or Here!

2. Click Save.

3. Select the location as Desktop, and then click Save.

4. To run Norton Power Eraser, double click the NPE.exe file.

5. Read the License Agreement, and click Accept.

6. In the Norton Power Eraser window, click the Scan for Risks icon.

7. By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Restart. If you do not want to include the Rootkit scan, go to Settings, and uncheck the option Include Rootkit scan (Requires a system restart).

8. After the computer is restarted, the scan starts automatically. Follow the on-screen instructions.

9. Wait for the scan to complete.

Step 2: Restart your computer

  1. Exit all the programs, and restart your computer.
  2. Depending on your situation, do one of the following:

     

    • If the problem persists even after you restart the computer, go to the “What if this didn’t work?” link at the bottom of this page to uninstall and reinstall your Norton product.
    • If you can start your Norton product, go to Step 3.

Step 3: Turn off User Account Control

If you use Windows XP, skip this step, and then continue with Step 4.

1. Click the Start button, and then click Control Panel.
2. In the Control Panel window, click User Accounts and Family Safety > User Accounts.
3. Depending on your version of Windows, do one of the following:
 - For Windows 7: Under Make changes to your user account, click Change User Account Control  settings.
 - For Windows Vista: Under Make changes to your user account, click Turn User Account Control on or off, and then go to line 5.
4. In the User Account Control Settings window, move the slider to Never notify, and then click OK.
5. Depending on your version of Windows, do one of the following:
 - For Windows 7: In the User Account Control window, click Yes.
 - For Windows Vista: In the User Account Control window, click Continue, and then uncheck Use User Account Control (UAC) to help protect your computer.
6. Exit all the programs, and restart your computer.

Step 4: Run LiveUpdate

  1. Start your Norton 2012 product.
  2. In the main window, click LiveUpdate.
  3. When LiveUpdate finishes installing all the updates, click OK.

Step 5: Turn on User Account Control

If you use Windows XP, then you are done with this document.

  1. Click the Start button, and then click Control Panel.
  2. In the Control Panel window, click User Accounts and Family Safety > User Accounts.
  3. Depending on your version of Windows, do one of the following:

     

    • For Windows 7: Under Make changes to your user account, click Change User Account Control settings.
    • For Windows Vista: Under Make changes to your user account, click Turn User Account Control on or off.
  4. Depending on your version of Windows, do one of the following:

     

    • For Windows 7: In the User Account Control Settings window, move the slider to choose when you want to be notified.If you have not changed the User Account Control settings before, then move the slider to Default – Notify me only when programs try to make changes to my computer.
    • For Windows Vista: Check Use User Account Control (UAC) to help protect your computer.
  5. Click OK.

  6. Exit all the programs, and then restart the computer.

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