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6 Benefits of Mobile Workforce Management Software

Posted In Technology Reviews - By Techtiplib on Wednesday, June 26th, 2013 With No Comments »

With a mobile workforce, companies need real-time solutions. Mobile workforce management software has six key benefits that help a company increase customer satisfaction and sales, while decreasing costs.

Leverage Scheduling

Sales calls, work orders, support calls and employee schedules rely on up to date information to leverage efficiency. If a company utilizes mobile workforce management software, they can track routes to determine how to create an efficient schedule. This schedule will be able to make sure there is sufficient manpower while reducing overlapping and backtracking for the corporate fleet.

Customer Satisfaction

Installing software that helps to manage a mobile workforce can also help increase customer satisfaction. Customers can interface with sales personnel, customer service or billing via mobile applications. Service calls can be handled faster, and the tech that answers the call can be prepared with the necessary parts to repair the installed equipment.  If the customer wants to handle the situation, the information needed to make sure the individual can make the necessary repairs can be relayed.

Management Tools

Mobile workforce management software come equipped with management tools that make governing a transient staff more efficient. They come with dashboards that offer a quick synopsis, templates to make creating documents fast and easy, and versatility to adapt to the individual needs of a business.

Inventory Management

Mobile workforce management software can come with scanning tools that people can use on location. This can help the home office understand the inventory needs of its business to reduce shortages or overstock. It can also help production companies understand the needs of its market by determining what products are moving, and which ones aren’t.

Understand and Plan

Reporting and metric features of mobile workforce management software can help a company understand the current needs of the market and create forecasts. Metrics can track information from vehicles in the field, as well as satellite offices and branches. This information can be transferred in real time to the corporate office so that the company can react quickly and efficiently to any unexpected changes in the market.

Controls Access

The right software for mobile workforce management can also control access to vital computer information. This way customer, staff, and vendors can have access to the information they need, but not to the sensitive areas of the business. Security levels can be managed from the dashboard and changed when necessary. This allows for flexibility while protecting important company assets.

A business is only as good as the people that work for it. Without the right tools, however, even the most productive employee can’t help a company reach its goals. Mobile workforce management software can provide the right tools for a company and its employees. It also helps a company monitor and manage its workforce while it is out in the field. Field management helps reduce costs, create efficient work flows, and increase customer satisfaction. Mobile management software allows a manager to oversee employees and offer them the information they need to perform their duties efficiently and quickly.

Alisa Martin is a content producer at ClickSoftware mobile workforce solutions, a company which also offers a variety of resources on capacity planning and mobile business apps.

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