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How Microsoft Dynamics CRM can boost your business

Posted In Business - By Techtiplib on Wednesday, June 11th, 2014 With No Comments »

Microsoft Dynamics CRM can help transform a company by better equipping individuals and increasing their productivity, so everyone delivers their best performance. Businesses that deploy Microsoft Dynamics CRM can rely on a flexible and adaptive application to help manage business relationships via key areas such as marketing campaigns, sales activity and service delivery.

Different CRM systems allow employee access management in different ways

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Here are just some of the great features of Microsoft Dynamics CRM:

Full suite of CRM functionality

Tools including sales, marketing and service are integrated to create a single go-to source of accessible information that can be shared across your business. 

Native Microsoft Outlook integration

Microsoft Outlook doesn’t just have to manage emails; with CRM it can be expanded and transformed into a familiar interface to access all your CRM processes. Easily pull data from CRM into familiar Microsoft Office applications such as Office Word or Excel software. It’s also easy to migrate all your existing contact data. 

Process driven interface

Your team is guided through tasks such as sales opportunities, lead qualification and services cases, simply by following the pre-defined steps – this is known as a results-oriented interface and is prescriptive to work via best practices. 

Dynamics CRM can provide individuals with simple access to data working alongside already familiar Microsoft applications that users are comfortable with, so it’s easy and intuitive for beginners to learn. 

Your choice of deployment

Whether you want Microsoft Dynamics CRM as a cloud service, or installed on-premise, either can be easily achieved and your CRM can be up and running in no time. 

Real-time insight

If you’re looking for business intelligence delivered through real-time insight via dashboards and charts, Dynamics CRM can deliver. With information at your fingertips such as sales history, sales forecasts and buying patterns, you can keep track of your customer behaviour using valuable performance metrics in all key aspects of your business. Knowledge is power, and can lead to better business decisions in the future based on intelligent output and responses. 

Staff are connected – wherever they are

Free CRM mobile apps and cross browser compatibility allows Dynamics users to stay connected from various devices such as laptops, tablets and mobile phones, increasing productivity for field workers. 

Integration with other applications and data sources

Dynamics CRM centralises all your customer data into a single user interface by integrating services such as websites, email marketing, customer portals, web analytics, accounting database, survey tools and more. 

Tailor to manage any relationship or process

Dynamics CRM can be easily tailored to manage all your business relationships and processes without any additional applications. Use it to manage assets, events, projects or any other relationship. 

Reduce processing costs

CRM workflows provide lower processing costs and increased efficiency via functions such as call scripting, email automation, case routing, lead scoring and more. 

Scalable architecture

Use simple tools to enable the quick configuration of reports, forms, workflows, views as well as user security permissions. This process minimises implementation cycles and makes maintenance simple without the need for detailed custom coding.

Contact us

If you’re thinking of replacing your existing CRM and are looking for an adaptive, easily scalable and secure service to suit your business needs, contact Azzure today for more information on how we could help.

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