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Who Needs Audio Transcription?

Posted In Technology Reviews - By Techtiplib on Thursday, January 21st, 2021 With No Comments »

Audio has been transcribed for thousands of years. Everything from the word of a deity or a monarch to the testimony of a peasant to the songs of a bard – there are plenty of examples when speech became text. The world hasn’t progressed past the need for this practice. More and more industries have come to view and preach audio transcription as a necessity. It is not just to be seen as a safety – a thing that might as well be done. It is a part of the process and workflow which enables other parts. It’s a key function. Here are a few examples of how audio transcription is used and why it’s so important to certain industries.

Audio Transcription

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Journalism, Insurance, and Law Firms

One of the essential uses of transcription services is to convert spoken testimonies and statements to text. This can be used to a few industries to great effect. The first example is journalism: a journalist will conduct an interview with, say, a musician about their upcoming album. They will then transcribe the interview afterwards. This will either serve as the basis of the article as a conversation (like this) or something to work from to embed quotes.

Another example would be insurance and legal firms who transcribe client’s testimonies and statements. This often to enable a further clarification and agreement of what was said. Their client, after giving a statement, might want to expand on something, before it’s submitted to the court.

Equally, courtrooms transcribe proceedings for future referral. If a court has to reconvene at a later date then what has been said in previous instances can be retrieved and said to provide clarity and evidence.

Academia

Services which enable real time transcription for academic lectures or seminars takes the pressure off students having to make notes. This allows them to fully concentrate on what is being said. They are more engaged with the content, and can be in a position to ask questions or participate in discussions in a different capacity than if they were focussed on just what was said.

A transcription will capture all of the audio: it will iron out a difficult accent and tidy up mispronounced words. Not only this but it is far easier to annotate a transcription – either in a digital document or as a print out – and search within too, as keywords can be found in a text file which can lead to a time-stamp to find it in the audio. A transcription can aid specificity. This lends itself to academia well.

Customer Service and Training Videos

Often, when calling up a customer service phone line, the customer is greeted by a message telling them that this call will be recorded. This serves legal practices if anything happens and, primarily, it means the transcription can be used in training videos. Businesses can also transcribe audio from focus groups, which can be fed back into meetings to analysis and work from to improve products, advertising, or customer service – whatever the focus group’s purpose was.

The fundamental thing which transcription is: another means of communication. It allows people in various industries to communicate in a more effective means. It is an invaluable tool.

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